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Coming soonProfessional developmentAdvanced

Cross-Cultural Psychology for Global Teams

Work, lead and serve with confidence across cultures.

How culture shapes communication, trust, emotion and expectations, with practical frameworks for international teams and guests.

Portrait of Daniel Hoareau in a grey suit against a white background

Led by Daniel Hoareau

Instructor, Workplace Wellbeing

About this course

Hospitality and tourism bring people from every part of the world into the same room. This advanced course explores how culture influences communication styles, emotional expression, attitudes to time and hierarchy, and what people expect from service, so that teams can work together well and welcome every guest with confidence.

What you will learn

  • Compare cultural dimensions that shape behaviour at work
  • Adapt communication for international guests and colleagues
  • Prevent and resolve cross-cultural misunderstandings

Who this course is for

  • Managers of international teams
  • Guest relations and front office professionals
  • Tour operators and destination specialists

Curriculum

The full curriculum will be published when enrolment opens. Register your interest and we will let you know first.

Assessment and certificate

How you are assessed

Case-based assignments reviewed by your instructor and a final exam.

Certificate of completion

Complete every lesson and pass the final exam with 70% or higher.

Issued automatically once you meet the conditions.

PsyServices Academy certificates confirm participation in or completion of an Academy course. Unless a course page explicitly states otherwise, they are not externally accredited qualifications.

Your instructor

Portrait of Daniel Hoareau in a grey suit against a white background

Daniel Hoareau

Instructor, Workplace Wellbeing

MSc Organisational Psychology

Organisational psychologist focused on stress, recovery and sustainable performance in service industries.